Why Insurance Agents Leave EZLynx

The #1 complaint from departing agencies. Average quote times of 30-60 seconds create awkward pauses during sales calls and frustrate both agents and prospects.

"When a prospect is on the phone, every second of silence kills momentum. Waiting 45 seconds for a quote while making small talk got old fast."

— Former EZLynx user, switched to modern platform

Base pricing seems competitive until carrier fees, module costs, and support upgrades are added. Many agencies report 30-50% higher costs than initially quoted.

"We budgeted $3,000/month and ended up paying $4,800 when we added the carriers and features we actually needed."

— Agency owner, Texas

The interface design hasn't kept pace with modern software expectations. New hires familiar with modern apps find the learning curve steep.

"Our younger producers looked at the interface and asked if it was from the 90s. They're used to Salesforce and HubSpot, not legacy insurance software."

— Agency manager, California

Standard support tickets often take 24-48 hours for first response. Critical issues during business hours can mean lost production time.

"We had a system-wide issue on a Monday morning during our busiest season. Waiting 6 hours for support cost us at least 10 potential sales."

— Principal agent, Florida

While EZLynx connects to many carriers, integration quality varies. Agents report frequent connection drops, data sync issues, and missing rate updates.

"We quote Progressive daily, and at least once a week the connection fails mid-quote. It's embarrassing to tell a client we need to call them back."

— Insurance producer, Ohio

Long-term contracts with auto-renewal and difficult exit terms frustrate agencies who want to try alternatives or scale down.

"We wanted to switch platforms but were locked in for another 14 months. The exit clause required 90 days notice and a termination fee."

— Agency owner, Georgia

While competitors add AI-powered features and modern workflows, EZLynx updates feel incremental rather than transformational.

"We kept waiting for meaningful updates that would help us compete with direct carriers and insurtechs. They never came."

— Agency principal, Illinois